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FAQs

An Employee Assistance Program (EAP) is a voluntary, work-based program that offers confidential assessments, short-term counseling, referrals, and follow-up services to employees who have personal and/or work-related problems.  EAPs address a broad and complex body of issues affecting mental and emotional well being, such as alcohol and other substance abuse, stress, grief, family problems, and psychological disorders.

All services through the MAP EAP are an employee benefit provided at no cost to the employee.

Your employer pays for the services of the Modern Assistance Programs and regards the program as part of your benefits. There is no charge for the counseling and, if it is determined that additional help is needed, the Modern Assistance Programs counselor is well acquainted with community programs that offer assistance.  This program is one of your benefits. As such, there is no cost to you for initial counseling. Modern Assistance Programs will evaluate and assess your concerns and develop with you a plan of action with you to solve the identified issue.

In the event additional outside referral is necessary, your counselor will refer you to:

  • Resources covered under your group insurance
  • Free resources in the community
  • Resources based on your ability to pay

The Goal: Best service at least cost to you.

All employees and their family members that are in the various trade unions and companies that are serviced by Modern Assistance Programs can use these services free of charge.

Some of the services that Modern Assistance Programs offers assistance with may arise in relation to the following:

  • substance abuse
  • mental heatlh
  • occupational stress
  • emotional distress
  • major life events, including births, accidents and deaths
  • health care concerns
  • financial or non-work-related legal concerns
  • family/personal relationship issues
  • work relationship issues

Our services are confidential, which means no personal information about your case can be given out to third parties without your written consent. Exceptions to this are those required by law, which includes when a person is an imminent danger to themselves or others, or is aware of ongoing abuse to a minor or elder.

Modern Assistance will work with you in identifying and referring you to additional support as needed. We have a network of providers in the community with whom we work closely.

Please call 617-774-0331 (local) or 1-800-878-2004 (toll free).

Our regular office hours are Monday-Thursday from 9am-5pm, and Friday 9am-3pm.

During non-business hours, we are available through our after hour emergency line  (617-774-0331). If calling during non-business hours, please follow the prompts to speak directly with a Modern Assistance  Clinician.

A Modern Assistance Clinician will answer your call and ask you some basic questions in order to serve you better.  The Clinician may also provide you with information regarding questions you may have in reference to your care.

In some instances, a Clinician may work with you in order to authorize emergency services based on your needs.

Modern Assistance Clinicians are Masters Level Mental Health and Substance Use experts. They work as advocates for you. Their purpose is to assess your situation and ensure that you or your eligible dependents receive the type of assistance, provided by your employer, within your available benefit plan to help relieve your concern or resolve your problem in a timely, convenient, and confidential manner.

Your Modern Assistance Clinician may refer you to a network provider if your problem needs mental health or substance abuse services.  Your Clinician will coordinate and guide all of your inpatient and/or outpatient mental health and substance abuse care.

Modern Assistance Clinicians are available 24 hours per day, 7 days per week through our emergency help line. For life threatening emergencies please call 911.

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