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Peggy Augustine 

Drug Testing Coordinator

Peggy holds an Associate Degree in Business Administration.  She has a strong background in Customer Service, Customer Relationship Management and Business Process Improvement.
 
Peggy is responsible for answering and responding to all incoming calls with reference to drug testing.  Look up and enter all results.  Communicate all results through the proper channels.  Maintain the Wednesday walk-in and the daily walk-in logs.  Ensure positive results are communicated in a timely manner both in house and clients.  Maintain and communicate Compliance Reports to our clients. Compile information for both DOT and NON DOT random testing, lookup and enter all results.  Compile information for members who are up for renewal of drug cards, look up and enter all results.  Ensure all clients are properly invoiced at the end of each month.