An Employee Assistance Program (EAP) is a confidential behavioral health benefit that provides employees and their families with professional counseling, crisis intervention, and support services for personal and work-related challenges. Modern Assistance delivers comprehensive EAP services that go beyond traditional employee assistance programs by providing immediate access to behavioral health professionals, family-inclusive support, and on-site crisis intervention when needed.
Modern Assistance is the premier behavioral health provider for working people and their families, offering three key advantages that set us apart:
- Immediate Responsiveness: We provide 24/7 access to behavioral health professionals, not phone trees or voicemail systems. When your employees need help, they get real support immediately.
- On-Site Crisis Support: Unlike traditional EAP providers, Modern Assistance can deploy crisis response teams directly to your workplace during emergencies, workplace incidents, or critical situations.
- Family-Centered Care: We provide comprehensive support for the entire family, recognizing that employee wellbeing extends beyond the individual to include spouses, children, and household dynamics that affect workplace performance.
Employees can access Modern Assistance EAP services immediately, 24 hours a day, 7 days a week. We don’t use phone trees or appointment scheduling delays. When employees call our crisis line, they speak directly with licensed behavioral health professionals who can provide immediate support and coordinate ongoing care within hours, not weeks.
Yes, Modern Assistance specializes in industry-specific EAP services tailored to unique workplace challenges:
- Organized labor unions, AFL-CIO affiliates, and the building trades
- First Responders (Police, Fire, EMS) with trauma-informed care
- Healthcare organizations addressing burnout and compassion fatigue
- Manufacturing, warehousing, and distribution operations
- Municipalities and government agencies
- Transportation and automotive industries with DOT-compliant services
- Oil and gas operations with remote work support
- Education institutions addressing teacher burnout
- Hospitality and service industries
Our industry expertise ensures your EAP addresses the specific mental health challenges your workforce faces.
Yes, Modern Assistance provides on-site crisis intervention services that traditional EAP providers cannot offer. Our crisis response teams can deploy directly to your workplace during:
- Workplace accidents and traumatic incidents
- Employee safety emergencies
- Workplace violence situations
- Critical incidents affecting multiple employees
- Community emergencies affecting your workforce
This on-site capability allows us to provide immediate support where it’s needed most, when it’s needed most.
Modern Assistance recognizes that employee mental health and workplace performance are directly connected to family wellbeing. Our family-inclusive EAP services include:
- Spouse and dependent counseling for family members affected by workplace stress
- Family crisis intervention during emergencies affecting the entire household
- Relationship counseling addressing how work stress impacts family relationships
- Financial counseling for family budget management and economic planning
- Parenting support for working parents facing family challenges
Modern Assistance offers comprehensive behavioral health services through our EAP including:
- Individual counseling for anxiety, depression, stress, and personal challenges
- Crisis intervention and emergency mental health support
- Substance abuse assessment, treatment, and recovery support
- Family and relationship counseling
- Work-life balance support and stress management
- Grief counseling and trauma recovery services
Yes, Modern Assistance maintains complete confidentiality for all EAP services in compliance with HIPAA regulations and professional ethics standards. Employees can access our services without employer notification unless there are safety concerns requiring intervention or the employee provides written consent for information sharing.
We provide aggregate reporting to employers showing program utilization and outcomes without revealing individual employee information or identifying specific cases.
EAP costs vary based on your organization size, industry, and specific service requirements. Modern Assistance provides competitive pricing with transparent cost structures and no hidden fees.
For Taft Hartley and Health & Welfare Funds: We often reduce overall behavioral health costs through our extensive provider network and proactive case management that prevents costly long-term claims.
Contact us for a custom quote based on your specific needs and employee population.
Modern Assistance seamlessly coordinates with your existing employee benefits including:
- Health insurance plans and behavioral health coverage
- Workers compensation systems for workplace injury recovery
- Union benefits and member assistance funds
- HR policies and employee support programs
- Safety programs and workplace wellness initiatives
Our integration approach maximizes available resources without duplicating services or creating administrative complexity.
Modern Assistance maintains compliance with all relevant regulations including:
- HIPAA privacy and security requirements for behavioral health information
- DOT compliance for transportation industry EAP services
- Government contracting requirements for municipal and federal agency partnerships
- Professional licensing standards in all states where we provide services
- Union contract requirements for collectively bargained EAP benefits
We track meaningful outcomes that demonstrate real value:
- Employee satisfaction scores with EAP services and support quality
- Crisis resolution timeframes showing immediate response effectiveness
- Return-to-work success rates following behavioral health interventions
- Family stability improvements through our family-inclusive approach
- Workplace safety improvements connected to mental health support
Cost savings compared to previous EAP providers
Yes, Modern Assistance has served organized labor unions and AFL-CIO affiliates for decades. We understand collective bargaining environments, union culture, and the importance of member solidarity while providing confidential individual support.
Our union expertise includes coordination with union benefits, respect for labor traditions, crisis support during labor disputes, and family support services designed for union households.
Modern Assistance provides comprehensive support following workplace accidents including:
- Immediate crisis intervention at the workplace or hospital
- Coordination with medical treatment and workers compensation
- Psychological support for trauma recovery and anxiety management
- Family support during employee recovery periods
- Return-to-work planning and ongoing support
Our workplace injury support addresses both physical and emotional aspects of workplace accidents while coordinating with existing safety programs.
Modern Assistance can typically implement EAP services within 2-4 weeks:
- Week 1: Contract execution and service customization
- Week 2: Employee communication materials development
- Week 3: Staff training and system integration
- Week 4: Full service launch with ongoing support
We provide expedited implementation when organizations need immediate EAP services due to workplace crises or urgent employee needs.
Yes, Modern Assistance provides EAP services across all 50 states with local behavioral health professionals who understand regional workplace cultures and community resources. Our nationwide coverage includes both urban and rural areas with specialized expertise in various industries and union environments.
Employees can access our services through multiple convenient methods:
- 24/7 Crisis Hotline: Immediate phone access to behavioral health professionals
- Online Portal: Secure access to resources and appointment scheduling
- Mobile Access: On-the-go crisis support and service coordination
- Direct Provider Contact: Streamlined access to ongoing counseling services
- Workplace Referral: Supervisor referrals for workplace-related concerns
Getting started is simple:
- Contact us for a consultation about your organization’s specific needs
- Receive a custom proposal outlining services and pricing for your situation
- Review contract terms designed for your industry and compliance requirements
- Begin implementation with our guided setup and employee communication process
Get Your Custom Quote Today.
Ready to transform your employee assistance program?
Contact Modern Assistance today to discover how we can deliver superior behavioral health support while reducing costs for your organization.